Shipping policy
Enaglow Shipping Policy
At Enaglow, we want every order to reach you safely, promptly, and in perfect condition.
Our team works closely with trusted delivery partners to ensure your skincare arrives ready to reveal your inner glow.
Order Processing
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All orders are processed within 1–2 business days (Monday to Friday, excluding UK public holidays).
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Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking details (where available).
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During busy periods or promotional events, processing times may be slightly longer — but we’ll always keep you updated.
Delivery Times
| Destination | Estimated Delivery Time | Tracking Available |
|---|---|---|
| United Kingdom | 2–5 business days | Yes |
| Europe | 5–10 business days | Yes |
| Rest of the World | 7–15 business days | Yes (where supported) |
Please note: Delivery times are estimates and may vary due to factors beyond our control, such as customs delays, postal strikes, or courier backlogs.
Shipping Costs
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Shipping fees are calculated at checkout based on your delivery location.
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Occasionally, we may offer free shipping promotions — these will be clearly displayed on our website or marketing materials.
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Delivery fees are non-refundable, even if a refund is later issued for your order.
Order Tracking
Once your parcel leaves our warehouse, you’ll receive an email containing a tracking link.
You can use this link to follow your delivery in real time and stay informed every step of the way.
Lost or Missing Orders
If your order hasn’t arrived within the estimated timeframe, please contact us at support@enaglow.com with your order number and full name.
We’ll investigate promptly with the courier to resolve the issue.
If your order is confirmed lost due to our error or courier fault, you’ll be eligible for a full refund or replacement as part of our commitment to your satisfaction.
International Deliveries & Customs
For international orders:
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Customs or import duties may apply, depending on your country’s regulations.
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These charges are the responsibility of the customer.
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Enaglow is not responsible for delays caused by customs clearance or local postal processes.
Address Accuracy
Please double-check your shipping details before confirming your order.
We cannot guarantee changes once an order has been processed, and we’re unable to refund or replace parcels delivered to incorrect addresses provided by the customer.
Our Promise
We care deeply about your experience from the moment you place your order to the moment your product touches your skin.
If there’s ever an issue with delivery, we’ll do everything we can to make it right — because at Enaglow, your trust and satisfaction are at the heart of everything we do.